1. What is the most important thing in sales?    
   Product knowledge
   Knowledge of human nature
   Intention and attitude
   Number of visits
2. Selling is…   
   an occupation
   a hobby
   a passion
   a profession
3. Which attribute describes you best?   
   emotional
   determined
   active
   quick learner
4. How does someone succeed in sales? By….   
   listing the product's advantages
   invalidating objections
   presenting the product again
   asking specific questions, leading to a decision
5. Do you change your goals?   
   frequently
   never
   regularly
   not very often
6. Which aspect in a salesperson is the most important one for you?   
   Enthusiasm
   Endurance
   Courage
   Knowledge
7. A customer is willing to buy a product. How would you react?   
   I would compliment them on their decision
   I would give a few additional tips to the customer
   I would hand over sales contract and a pencil
   I would show the customer a product of higher value and higher price
8. What would you think following an interaction with a customer?   
   What shall I do now?
   What can I do to get motivated for the next customer?
   What was good and what else can I do the next time?
   What should I do differently?
9. Which one would you pick?   
   “One cannot learn to sell. You either have it or not.”
   “A good salesperson pretends not to be selling anything.”
   “Selling something jump starts my system.”
   “Selling is important, because one solves problems.”
10. The sales conversation…   
    is the preparation for a successful deal
    a chance to get acquainted with the customers needs.
    serves for winning the customers loyalty through a friendly manner
    serves for tuning in on the customer
11. What is the key for concluding a sale?   
    Number of customer contacts
    Presentation
    Knowing how to handle customers' objections
    Getting the order
12. What are your preferred customers?   
    Customers that listen
    Customers that talk a lot
    Customers who decide
    Customers who need my product
13. A sales conversation without closure …   
    is like a thrilling story without solution
    means tensely waiting for the second part
    I don't have
    sometimes cannot be avoided
14. What has to be avoided implicitly in dealing with a customer?   
    Silence
    Shouting
    Talking a lot
    Disagreement
15. What is usually the main influence for a decision to purchase?   
    Price
    Looks
    Salesman
    Length of conversation
16. How often would you explain the same thing to a customer?   
    depends
    as often as possible
    as often as necessary
    three times at most
17. How do you open up a sales conversation?   
    “What is your problem?”
    “How much time do you have?”
    “What can I do for you?”
    “What ideas do you have?”
18. A difficult customer is…   
    a challenge
    not worth further trouble
    a satisfied customer within 5-10 minutes
    a chance to learn
19. Which phrase might best convince the customer?   
    “This PC is the smallest on the market!”
    “With this PC you'll save a lot of space!”
    “Competitors' models are much bigger!”
    “With our PC you're making the right decision!”
20. What do you do when the customer does not want to buy your product?   
    I propose to continue the conversation the next day
    Nothing! The next customer will surely sign
    I lower the price
    I make a new draft of additional offers and advantages
21. Which criteria do you use to sell something?   
    Disclose disadvantages of the competitors
    Show myself in a positive light
    Emphasize product advantages, conceal disadvantages
    Point out customer's benefit
22. What motivates you?   
    happiness
    praise
    money
    customer satisfaction

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